If you sell on AJIO, you know the email.
"CCTV Footage Required."
It lands in your inbox with a tight response window. If you reply in time with the right video evidence, you win the claim. If you miss it — because it got buried, because your team was busy, because nobody checked that inbox — the claim is rejected and the loss is yours.
For sellers shipping hundreds or thousands of orders a month on AJIO, this is not a rare edge case. It is a recurring, high-stakes operational challenge that costs real money every single month.
TrackVid's AJIO Automation feature was built specifically to solve this.
What TrackVid's AJIO Automation Does
TrackVid monitors your AJIO seller inbox and automates three critical workflows:
1. Auto-Reply to AJIO "CCTV Footage Required" Emails
When AJIO sends a CCTV footage request email, TrackVid detects it instantly and automatically sends the relevant packing video as a reply — tagged to the correct Order ID and AWB.
No manual search. No copy-paste. No risk of missing the deadline.
Your claim response goes out in real time, with the correct video attached, without any human intervention required.
2. Raise Claim Tickets on AJIO in Under 2 Minutes
After a packing video is matched to a disputed order, TrackVid automatically raises the claim ticket on AJIO's seller portal — within 2 minutes of the dispute being detected.
In marketplace claim management, speed is not a courtesy — it is a requirement. Sellers who file faster win more. TrackVid removes the delay between identifying a claimable dispute and actually filing it.
3. Return Reconciliation — Automated
TrackVid cross-references your dispatched orders against returned shipments on AJIO and flags discrepancies automatically. Missing returns, wrong SKU returns, and unprocessed credits are surfaced in a single dashboard — without your team having to manually reconcile settlement reports.
Why AJIO Claims Are Different From Other Marketplaces
AJIO operates a strict claim management system. Sellers must respond to footage requests within a defined window, and claim tickets must include the correct video evidence linked to the specific order.
Manual management of this process at scale is nearly impossible. A seller dispatching 500+ orders a month on AJIO will receive multiple footage requests per week. Each one requires:
* Searching for the correct packing video from potentially thousands of recordings
* Downloading and attaching it to the email reply
* Filing a claim ticket on the seller portal with correct order details
* Tracking the status of each claim through resolution
Miss one step, miss the window, or attach the wrong video — and the claim fails.
TrackVid handles all of this automatically because every packing video recorded through the system is already linked to the Order ID, AWB, and SKU at the moment of recording. There is no searching. The system knows exactly which video belongs to which order.
The Real Cost of Manual Claim Management on AJIO
Consider a seller dispatching 800 orders per month on AJIO with a 5% dispute rate — that is 40 claim-eligible events per month.
If each claim averages ₹800 in order value and manual handling results in winning only 50% due to delayed or missed responses, the seller recovers ₹16,000 per month.
With TrackVid's automated response and 90%+ claim win rate, the same seller recovers ₹28,800 per month — an increase of ₹12,800 monthly, from the same volume of disputes, simply by responding faster and more accurately.
At scale — 2,000 or 5,000 monthly dispatches — the difference compounds significantly.
How TrackVid AJIO Automation Works
1. Packing video recorded — Your warehouse team packs and records the order via TrackVid's connected camera or mobile app
2. Auto-linked at source — TrackVid links the video to the Order ID, AWB, and SKU instantly
3. AJIO email detected — When AJIO sends a "CCTV Footage Required" email, TrackVid identifies it in real time
4. Auto-reply sent — The correct packing video is automatically attached and the reply is dispatched — no human step required
5. Claim ticket raised — TrackVid raises the claim on AJIO's seller portal within 2 minutes
6. Return reconciliation — Dispatched vs. returned orders are cross-checked continuously and discrepancies are flagged
Who Is This Built For?
* AJIO sellers dispatching 200+ orders per month where manual claim handling is no longer operationally viable
* Fashion and lifestyle brands on AJIO with high return rates where return reconciliation is a monthly accounting challenge
* Warehouse and operations teams who need claim management to run without requiring a dedicated person monitoring the AJIO inbox
* Multi-marketplace sellers who also sell on Flipkart, Myntra, Amazon, Meesho, or Nykaa and want a single system managing claims across all channels
TrackVid is an official authorized VMS (Video Management System) partner of Snapdeal and is actively integrated across AJIO, Amazon, Flipkart, Myntra, Meesho, and Nykaa.
What Sellers Are Saying
TrackVid is trusted by 1,000+ ecommerce sellers across India, including Rare Rabbit, Snitch, HRX, Lux Industries, Red Tape, Campus, Kalki Fashion, Da Milano, and others — with a 90%+ claim win rate across marketplaces.
Frequently Asked Questions
Does TrackVid work with AJIO's seller portal directly?
Yes. TrackVid monitors your AJIO seller inbox for footage requests and raises claim tickets through AJIO's claims system automatically.
What if I also sell on other marketplaces like Flipkart or Myntra?
TrackVid manages claim automation across all major Indian marketplaces from a single dashboard. The same packing video linked to an order can be used for claims across any marketplace that receives that order.
How does TrackVid link the right video to the right order?
Every packing video recorded through TrackVid is automatically tagged to the Order ID, AWB, and SKU at the moment of recording. There is no manual tagging or search required at the time of claim filing.
Is there a minimum order volume to use AJIO Automation?
TrackVid works for sellers at any volume, but the ROI is most significant for sellers dispatching 200+ orders per month on AJIO where manual claim management creates consistent loss.
Does this require CCTV hardware?
TrackVid integrates with IP cameras, CCTV systems, webcams, and the TrackVid mobile app. If you are already recording packing videos, the automation layer can be enabled immediately.
Stop Losing Claims to Missed Deadlines
AJIO's claim window does not wait for your team to catch up with the inbox. TrackVid does it automatically — in under 2 minutes.
Request a live demo and see exactly how AJIO Automation works for your warehouse.
TrackVid is an AI-powered packing video and claim management system built for Indian ecommerce sellers. Auto-link packing videos to Order IDs, AWBs, and SKUs. Automate claim responses across AJIO, Amazon, Flipkart, Myntra, Meesho, Nykaa, and Snapdeal.
Stop Losing Money to Fake Returns
Join 1000+ sellers who recover lakhs every month with TrackVid